A Bit About John Caperella

John has dedicated his extensive career to the hospitality and entertainment industries. He has honed his passion for guest experience, food and beverage, and asset value through his diverse leadership roles. Through it all, John has always appreciated the central importance of people and culture in the effort to delight guests and deliver maximum value to key stakeholders. John’s layered career trajectory introduces a new kind of expertise that will surely enable Evolution Hospitality to grow and develop in fresh ways. Most recently, John served as CEO of VSS Southern Theaters, the nation’s 7th largest theater chain where he led the organization to re-invent its guest value proposition though innovative F&B offerings and a re-imagined service culture. His background also includes senior leadership roles with recognizable brands such as Madison Square Garden Company, Gaylord Hotels, and Planet Hollywood. John holds an Honorary Degree of Doctorate of Humane Letters and an honors undergraduate degree in Hotel Management from State University of New York Delhi and an MBA from Crummer Graduate School of Business at Rollins College. His passion for service culture has led him to lecture extensively on the topic and he is published on developing service culture in organizations.